Terms of sales

The La Bouche Rouge website is published by BEAUTYBRANDS GLOBAL FRANCE, SAS, registered in the Paris Trade and Companies Register under number 980 753 107, with its registered office at 10, rue de laPaix, 75002 Paris. Intracommunity VAT number: FR43980753107

Contact: contact(@)laboucherougeparis.com

Host and e-commerce solution: Shopify Inc. 150 Elgin Street 8th Floor Ottawa, ON K2P 1L4 Canada https://www.shopify.com/

Welcome to the website dedicated to the La Bouche Rouge Paris brand https://www.laboucherougeparis.com/fr/ (the "Site").


La Bouche rouge makes every effort to ensure that the information published on this site is accurate and up-to-date, and reserves the right to correct the content at any time without notice.

The shades and colours of our products reproduced on this site may differ slightly from the physical product and La Bouche Rouge does not guarantee the colours appearing on the site.

La Bouche Rouge takes all reasonable steps to ensure the availability of the site and its smooth operation for customers.

However, La Bouche rouge cannot guarantee the accuracy, precision or completeness of the information made available on this site.

La Bouche rouge declines all responsibility:

  • for any interruption of the site;
  • for any occurrence of bugs;
  • for any damage resulting from fraudulent intrusion by a third party leading to modification of the information made available on the site
  • and, more generally, for any direct or indirect damage, whatever the cause, nature or consequences, including any costs that may arise from the acquisition of goods offered on the site, loss of profits, customers, data or any other loss of intangible assets that may arise as a result of any person's access to the site or inability to access the site, or credit given to any information originating directly or indirectly from the site.

terms of sales

For the purposes of these terms and conditions, ‘You’ or the ‘Buyer’ refers to any person browsing the Site and/or ordering products solely at retail from the Site as a consumer.

‘We’ or the ‘Seller’ refers to the company identified in the legal notice above. "We" or the "Seller" refers to the company identified in thel egal notice above.

The Buyer and the Seller are collectively referred to as the "Parties" and individually referred to as the "Party".

1 Scope and acceptance of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern exclusively the retail and distance orders that You place via the Site and, together with the online order, constitute the contractual documents binding on the parties, to the exclusion of all other documents, and in particular the conditions applicable to sales in shops or via other distribution and marketing channels, leaflets, catalogues or photographs of the products, which are for information purposes only and are not part of the contract.

These GTC are permanently accessible on Our Site. However, we reserve the right to adapt, modify and supplement them at any time.

The GTC applicable to each purchase are those in force on the date of the order by the Buyer.

Any order for a Product on the Site implies prior consultation and express acceptance of the GTCS by ticking the box provided for this purpose during the ordering process.

Once your order has been validated, We will send you a confirmation email to which a copy of these general terms and conditions of sale is attached. confirmation email to which a copy of these general terms and conditions of sale is attached.

In accordance with the applicable legal and regulatory provisions, you are reminded that the validation of the order form as specified in these GTCS constitutes an electronic contract between the Parties which is proof between the Parties of the completeness of the order and of the due date of the sums owed in execution of the said order.

2 - YOU

The products and services accessible via the Site are strictly reserved for natural or legal persons, to the exclusion of any resellers or intermediaries acting on behalf of resellers. By placing an order via the Site, You guarantee that You have the capacity to contract. You also guarantee the accuracy and completeness of the personal information that You provide to Us when creating your account, in order for Your order to be processed correctly. We cannot be held responsible for any failure in the order, its follow-up and/or its delivery in the event of error or incompleteness in the information communicated.

Access to the Site and/or some of its Sections may require the use of personal access codes. In this case, it is your responsibility to take the appropriate measures to ensure the secrecy of these codes. You may, of course, change them at any time. However, the number of attempts to access the Site and/or certain of its Sections may be limited in order to prevent fraudulent use of the said codes. We invite you to inform us of any fraudulent use of which you may become aware. Furthermore, in the event of non-compliance with the rules described in these Terms of Use, We reserve the right to suspend your access.

Terms of purchase

To access and use this Site, you must be 16 years of age or older. You may access the Site freely and without charge, without registering or creating an account.

The Products that We offer on the Site are reserved for adults or minors who hold an authorisation from their legal representative allowing them to place an order on the Site) and who have full legal capacity to place orders on the Site. We reserve the right at any time to ask You for proof of identity attesting to your age and/or the aforementioned authorisation from your legal representative.

We reserve the right not to respond to an order and/or to exclude from our customer/prospect database a Buyer who has not responded to the above request or who does not meet the requirements set out in this clause.

It is specified that the Products are intended for the personal use of the Buyer, which must not be related to the Buyer's professional activity, including any resale of the Product



The Buyer is informed that the photographs and texts illustrating the Products are subject to change.We take the greatest care in describing the characteristics of our products and have specifically worked on the rendering of our colours in order to give You the most precise and accurate vision possible of our know-how and what We offer. However, the computer equipment that You use to consult our Site may slightly alter the colour of our products. It is Your responsibility to take this slight change into account when placing Your order. In addition, each sheathing of the leather on your case is done by hand, which may result in very slight variations in finish. This does not constitute a defect but, on the contrary, makes your Product unique.

3.1 Conformity

The products comply with the regulations in force relating to personal health and safety, fair trading and consumer protection at the time they are placed on the market. The products comply with the provisions of French law in force at the time they are placed on the market.

3.2 Shelf life

The optimal shelf life of our products, after first opening, is as follows:

  • Le Sérum Noir and Le Sérum Sourcil: 6 months
  • Lipsticks, balms, the care set and pencils: 12 months
  • Le Kohl Noir and eyebrow pencils: 12 months
  • Shadows: 16 months
  • La Lumière et La Terre: 19 months

After that, their texture may alter over time. Unopened, our products have a shelf life of 3 years.

Our collection contains precious objects that deserve special care. We invite you to apply the suggestions on our care sheets so that you can enjoy them for as long as possible.

3.3 Stock availability

All the products shown on our Site on the day you place your order are available, with the exception of those expressly mentioned as being ‘out of stock’ or ‘available soon’. Although our stock is updated in real time, there may be a delay of a few minutes when you place your order.In the exceptional event that We become aware, after you have placed your order, of the temporary unavailability of a product that You have ordered, We will send You an email informing You of the additional delivery time for this product. You may then either:maintain the order for this product with the proposed delivery period: this period will only begin to run from the first working day following receipt of your reply;or cancel the order for the product concerned. You have 48 working hours (excluding weekends and public holidays) from receipt of this email to confirm your choice. After this period, in the absence of total or partial cancellation of the sale on your part by return email, You will be deemed to have accepted the new delivery period specified in our email. In the event that You have ordered several products, We reserve the right to deliver your entire order to You within the period specified in our email or to dispatch it in instalments. In the event of a request for a refund for a temporarily unavailable product, this will be made within 14 (fourteen) working days of your reply.Apart from the refund of the price of the unavailable product, the seller is not obliged to pay any cancellation compensation.Products not affected by the unavailability will be delivered in accordance with the applicable deadlines.

3 .4 Samples and gifts

All our gift offers and free samples are subject to available stock. If you have not received one or more samples, please accept our apologies. Unfortunately, we are unable to send you the missing product(s).

3.5 Personalising products

On Our Site, you can choose to personalise your lipstick, mascara and compact case.each marking on the leather is made by hand. We reserve the right to refuse any request to personalise your case that is defamatory, insulting, unlawful, discriminatory or likely to harm the brand image of LA BOUCHE ROUGE.Personalised items cannot be returned or exchanged.


Prices are quoted in Euros (€) and include any discounts and VAT applicable on the date of the order. Any change in the applicable rate of VAT will be reflected in the price of the Products. For all products dispatched outside the European Union and/or French Overseas Departments and Territories, the price is automatically calculated exclusive of tax on the invoice. We reserve the right to modify our prices at any time, it being specified that our products are invoiced on the basis of the prices stipulated on our Site at the time of your order.Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They shall be borne by the Buyer and are the Buyer's responsibility (declarations, payment to the competent authorities, etc.). It is specified that any promotions granted in the form of discount vouchers are only valid for the number of orders indicated and for a given period of validity and cannot be combined with other discount offers. The online sales offers presented on the site are valid for as long as the products appear in the electronic catalogue and while stocks last, unless otherwise indicated.


5.1 How to place an order
Product selectionWhile browsing the Site, You may select a Product by clicking on the button intended to add the Product to the shopping basket.Once this operation has been carried out, the number of Products in the shopping basket is displayed. We draw the Buyer's attention to the fact that the contents of the shopping basket may be subject to an expiry date.
The Buyer may then continue their visit or click on the shopping basket, where a summary of all the elements of their order will be displayed: name of products, unit price, number of units, minimum delivery price, total price. You can go back to this order, add to it, modify it or cancel it as long as You have not definitively validated it.If you have discount codes or purchase/gift vouchers, the corresponding amount will be automatically deducted from the total amount of the invoice once the corresponding space has been filled in.IdentificationOnce the selection of products has been completed, You can order them by validating the order via the button provided for this purpose. A new page will then open inviting You to: You will then be invited to enter your username (e-mail address) and password if You have an account on the Site; Register on the Site.
The Buyer undertakes to complete the form provided in good faith. The Buyer acknowledges that the data he/she communicates to the Vendor and which is stored in the Vendor's and/or its subcontractors' information systems is accurate and constitutes proof of his/her identity. It should be noted that this personal data is governed by the accessible Personal Data Policy.
Validation of delivery method
Once you have validated your registration or acknowledged your personal account, you will be offered various delivery options with their associated prices.Once you have validated the delivery method, a summary will show all the information relating to the order, in particular the products ordered, the quantities, unit prices, delivery charges according to the option selected, the billing and delivery details, the delivery address and the billing address.Before making payment, you must check that the order Information is correct.
Validating payment for the order
Once these elements have been validated, You are invited to proceed with the payment of your order via the electronic payment server of our payment service provider. Your order, together with the personal information that You have given Us, is recorded on our Server. The Parties agree that these elements constitute proof of the transaction between them.
Order confirmation
Once the order has been confirmed and payment validated in accordance with the terms and conditions set out below, a printable and recordable summary of your order is displayed, indicating in particular the order references. An order confirmation email is also sent to You within 24 working hours, to the email address You have provided. It includes the following information:Your identity and contact details;the order reference recorded at the time the order was placed;a summary of the order and the essential characteristics of the products;delivery times, costs and any delivery restrictions;any discounts, rebates or reductions applied;the total amount of the order, including all taxes;confirmation of payment.These GTSYou formally accept the use of email to confirm the content of your order. In the event that, in your opinion, this summary does not correspond to your order, You are invited to inform Us immediately by contacting our customer service department, whose contact details are given in article 8 below. In order to protect Us from abusive practices by fraudsters, and in the event that We suspect the fraudulent nature of an order, We reserve the right to ask You (prior to processing Your order) for additional documents (such as proof of address and debit card, copy of your identity card). In the absence of a response from You within fifteen (15) days following the sending of our request, the order will be cancelled and We will proceed, within fourteen (14) days following the expiry of the aforementioned period, to reimburse You by crediting the account initially debited. The Seller retains ownership of the Product(s) and/or Service(s) ordered until full payment of the price and its accessories, including shipping costs, has been received by the Seller. In the event of a payment incident, the Buyer undertakes to return to the Vendor, at its own expense, the Products received, on first request.

5.2 Proof of order
The Buyer may access, where applicable in accordance with the rules of common law, the electronic contract concluded between the Buyer and the Seller. To do so, they must contact Customer Service here, to whom they must provide all the information required to do so, in particular the order number and their contact details.

5.3 Order modification
Any modification of an order by the Buyer after confirmation of the order is subject to acceptance by the Seller. The seller reserves the right to make changes to the product ordered in line with technical developments under the conditions set out in article R. 212-4 of the French Consumer Code.


We remind you that the validation of your order requires You to pay the price indicated. You can pay for your purchases using the payment methods offered on our Site. Your order will not be processed until we have confirmed that your payment is valid. You may pay for your purchases using any of the payment methods available on our Site. Your order will not be prepared until we have confirmed the validity of your payment.payment can only be made at the time of ordering, by internet, by credit card (Visa, Mastercard, Carte Bleue or American Express) or paypal.payment for your order is made via our payment service provider's electronic payment server. This server is secured by S.S.L. (Secure Socket Layer) encryption. At no time do your bank details pass through our computer system. Payment by PaypalIf you choose the Paypal payment option, you will automatically be redirected to the Paypal platform. If you do not have a PayPal account, you can create one at this time. After validating your order with Paypal, you will be redirected to the laboucherougeparis. com In any event, the Seller reserves the right to refuse any order or any delivery in the event of (i) an existing dispute with the Buyer, (ii) total or partial non-payment of a previous order by the Buyer, (iii) refusal to authorise payment by bank card by banking organisations, (iv) non-payment or partial paymentIn the case of payment by bank card, the amount of the order is debited after the order has been dispatched. Credit notes and gift cardsCredit notes issued by boutiques and/or La bouche rouge retailers and/or gift cards issued by approved retailers may not be used to purchase Products presented on the Site.


7.1 Terms of delivery
Products ordered are delivered to the postal address that You provided when placing your order. Deliveries will always be excluded if the delivery address given on the Site is : a hotel or other lodging house;a poste restante;a post office box;a non-fixed address or domicile (i.e., and without this list being exhaustive, mobile homes, caravans, campsites, and other non-fixed domiciliations) or in a collective place where an individual address cannot be clearly and durably attributed to a natural or legal person The Products are delivered by the postal services or by a specialised service provider (depending on the case and/or the delivery options selected) (hereinafter the ‘Carrier’). In the event of delivery by a carrier requiring an appointment, the carrier will contact You as soon as possible to arrange an appointment. We cannot be held responsible for delays in delivery exclusively due to your unavailability, after several proposed appointments with the carrier.

7.2 Delivery times
The delivery time and cost depend on the delivery method chosen by the Customer at the time of ordering, and may be longer for personalised products (3 to 5 days). Please note that an order is only dispatched once it has been processed. Sundays and public holidays are not considered to be working days.In any event, the order is fulfilled within a maximum of thirty (30) days from the day following that on which the Buyer validated his/her order, subject to full payment of the price and compliance with the purchasing conditions defined in the ‘Purchasing Conditions’ article of these GTC.If the order has not been delivered by the end of this period, the Buyer may cancel his/her order in accordance with the conditions set out in the ‘Late Delivery’ article below.

7.3 Late delivery
We would ask You to notify Customer Services (whose contact details are given in Article 8 below) of any delay in delivery as soon as possible, so that We can make enquiries with the Carrier and take any useful measures. If, during this enquiry, the order is found within 7 days of the date of the Customer's letter, it will be sent within 14 days of the date of the Customer's letter to the place of delivery indicated in the order. After this period of 7 days, or if at the end of this investigation the order is considered lost, the Vendor will make a refund of all the sums paid by the Buyer (including delivery costs), according to the method of payment used, within 14 days of receipt of the customer's letter. In any event, in the event of a delay in delivery of more than 16 working days from the date of the e-mail from the Buyer indicating the delay, not due to a case of force majeure, the Buyer has the option of cancelling his/her order with Customer Services. In the event that payment for the order has already been received, the Vendor will refund all sums paid by the Buyer (including delivery costs), according to the method of payment used, within a maximum period of fourteen (14) days from receipt of the cancellation, to the exclusion of any other compensation. In any event, in accordance with legal provisions, in the event of late delivery You have the option of cancelling the contract under the terms and conditions defined in Article L216-2 of the French Consumer Code, subject to applicable legal reservations (such as the ordering of personalised products). If You have received the product, after your cancellation, we will reimburse the product and the ‘outward’ delivery costs in accordance with Article L216-3 of the French Consumer Code.

7.4 Acceptance
Each delivery is deemed to have been made when the product(s) ordered are made available to the Buyer by the carrier. It is Your responsibility to check the conformity and integrity of the products ordered on receipt.Any anomaly/reservation identified at the time of delivery (in particular late delivery, traces of impact and/or alteration of the packaging, missing or damaged product) must be reported fully and accurately by the Buyer on the receipt given by the Carrier when the Products are made available and/or confirmed by registered letter to the Carrier within three (3) days of receipt of the order. Any reservation of this type must be notified at the same time and as soon as possible to the Seller's Customer Service department here. A copy of the complaint sent to the Carrier must be attached. In the absence of expressly formalised reservations to the Carrier under the conditions referred to above, You will be deemed to have received your products in perfect condition, it being furthermore specified that the absence of such reservations deprives Us of any possibility of taking action against the said Carrier.

8 Return, exchange and refund procedures

From the La bouche rouge Paris website

8.1 Returns procedure
Returns are possible for a period of 14 days after receipt and only if the item has not been opened. Personalised products cannot be returned or refunded. To initiate a return, please contact our customer service department at contact@laboucherougeparis.com When returning a product, place the unused item(s) in their original packaging, with the corresponding accessories and documents (certificate of authentication or order confirmation) as well as the delivery note. We advise you to take all necessary steps to ensure that the product is protected during transport. If an item is returned damaged, used, incomplete or soiled, we will not be able to exchange or refund it. Returns are at the purchaser's expense and must be sent to the following address, after confirmation of the return by our customer service department: Orléans Logistique - pour LA BOUCHE ROUGE 7 route de Boigny 45800 Saint Jean de Braye, FranceProducts must be returned from a country in the Delivery Zone and in accordance with the terms set out below. La Bouche Rouge will not be responsible for any loss, damage and/or delays related to returns made from a country outside the Delivery Zone and/or which do not comply with the following terms and conditions.all possible additional costs (taxes and/or customs duties) and/or possible formalities for customs clearance for a return from a country outside the Delivery Zone will be borne exclusively by you. When exercising the right of withdrawal, Products must be returned in their original condition and packaging (the box and the shipping carton), unopened and accompanied by their purchase invoice or a copy in the case of a partial return.To organise the return of your Product, please follow the instructions given in the returns procedure, which will enable you to choose the Products to be returned and the reason for the return.Please refer to article 8.1) Returns conditions to see which Products are not eligible for return. If you are returning a Product for a refund, and if you have chosen to pay for delivery of your order, the refund will not include the cost of shipping, so please contact our Customer Service Department, which will register your return. You will then have a maximum of thirty (30) days from the registration of the return to return your parcel to the address provided by our Customer Service. Products purchased in La bouche rouge shops or from an authorised retailer cannot be exchanged or returned via the Site. As Christmas offers (Advent calendars, gift sets) and limited edition products are available in very limited quantities, these products cannot be returned or exchanged. To report a problem with one of your products, please contact customer service within 48 hours of receipt of the parcel. Any request made after this time cannot be taken into account.Returning several ordersTo return several orders, we invite you to make a request for each order so that we can check whether each of them complies with the return conditions and avoid any confusion when receiving the products. We invite you to return the returned Products to us by separate order number to ensure that they correspond to the correct order and that they will not be considered as anomalies (excess products).

8.2 Exchange
Products purchased in La bouche rouge shops or from an authorised retailer cannot be exchanged via the Site. We do not offer exchanges. If you do not wish to keep your products, do not hesitate to write to us in order to proceed with a return. Only items that have not been opened and with an intact box will be eligible for return. Personalised / made-to-measure boxes cannot be returned. As Christmas offers (Advent calendars, gift sets) and limited edition products are available in very limited quantities and for a limited time, these products cannot be exchanged.

8.3 Refunds
If you request a refund, this will be made within 8 days of receipt of the Product(s). A confirmation e-mail will be sent to you. The refund, including the delivery costs of the initial order, will then be made using the same method of payment used for the order and will be made in the same currency as that used to pay for the order. Please note, however, that your bank may take up to ten (10) working days to issue a refund to your card, depending on processing times. We do not have a money-back policy, so we will not refund products if you are unhappy with them and they have been opened and/or used. Only unopened products in their original condition within the cancellation period will be refunded once we have received the returned products.

8.4 Gifts ordered from the Site
Third-party recipients of gifts ordered from the Site may only exchange the Products via the Site's returns procedure. Consequently, only the customer who purchased the gift may request reimbursement within the framework of the right of retraction (insofar as only the bank account of the person who ordered the product may be credited). Any Product purchased, or received as a gift, from the Site may not be exchanged or be the subject of a customer credit in a La Bouche rouge approved shop or retailer.


In accordance with the legal provisions, we guarantee conformity and the absence of hidden defects (the texts are specified in Appendix 1 to these conditions).In this respect, to be in conformity with the contract, the product delivered must:Be suitable for the use usually expected of a similar good and, where applicable:correspond to the description we have given and possess the qualities that We have presented to You;present the qualities that You can legitimately expect in view of our public statements, in particular in advertising or labelling.2 . . or have the characteristics defined by mutual agreement between the Parties or be suitable for any special use that You are looking for, provided that You have brought this to our attention. The Buyer may not contest conformity by invoking a defect concerning one or more particular characteristics of the Product, which it has been specifically informed deviates from the conformity criteria set out above, a deviation to which it expressly and separately consented when the contract was concluded.Unless there is an express exception relating to specific products, the Seller does not grant any commercial guarantee within the meaning of Article L.217-21 of the French Consumer Code. Similarly, in accordance with Article 1641 of the French Civil Code, We are bound by a guarantee in respect of hidden defects in the item sold which render it unfit for the use for which it was intended, or which reduce this use to such an extent that You would not have purchased it, or would only have paid a lower price for it, if You had been aware of them.Consequently, We will refund You or exchange the products deemed to be non-conforming or to contain a hidden defect, as You wish. We invite You, in this case, to send us an email notifying us of this lack of conformity and/or the hidden defect that You have observed.the Seller's Customer Service acknowledges receipt of the Buyer's request and confirms the procedure to be followed. Upon receipt of the instructions from the Seller's Customer Service, the Buyer shall return the non-conforming Products or those affected by a hidden defect to the Seller at the following address indicated by the Customer Service. Cf. article 8.shipping costs will be reimbursed on the basis of the invoiced rate and return shipping costs will be reimbursed upon presentation of supporting documents. In accordance with article L 211-12 of the French Consumer Code and article 1648 paragraph 1 of the French Civil Code, you have a period of 2 (two) years from the date on which you took possession of the goods in the case of non-conformity, or from the date of discovery of the defect in the case of latent defects, to exercise one or other of these actions. Any claim made after this period of 2 (two) years will be rejected.


Rights and time limits
We would like to draw your attention to the fact that, in accordance with the applicable legal provisions, personalised and/or made-to-measure products are not eligible for this right of withdrawal. For other products, You have a cooling-off period of fourteen (14) days from the date of receipt by You or a third party designated by You, other than the carrier, to return the Product(s) ordered, without having to give any reason for your decision or pay any penalty, with the exception of the direct cost of returning the Product(s), which shall be borne by You.
You must complete the withdrawal form (below) and send it to the following address by registered post with acknowledgement of receipt: Orléans Logistique pour La Bouche Rouge, 7 route de Boigny, 45800 Saint Jean de Braye
As soon as we receive your request, we will acknowledge receipt by sending you an e-mail or a registered letter with acknowledgement of receipt. You then have a period of fourteen (14) days to return the Product(s) ordered to: Orléans Logistique pour La Bouche Rouge, 7 route de Boigny, 45800 Saint Jean de Braye, France: Orléans Logistique pour La Bouche Rouge 7 route de Boigny, 45800 Saint Jean de Brayele complete, unused product(s) in its (their) original, undamaged packaging, accompanied as far as possible by the original packaging, the returns slip and a copy of the invoice. If the aforementioned period expires on a Saturday, Sunday or public holiday, it shall be extended until the next working day.
Upon receipt of the Product(s) presumed to be non-compliant or affected by a hidden defect, the Seller shall carry out an inspection of the Product(s) to ascertain whether or not said Products are compliant. Similarly, the Seller may carry out a quality test on the Product(s) returned by the Buyer to check that the Product(s) returned are indeed original Product(s). It is understood that these checks are carried out as soon as possible and within a maximum period of one (1) month. If the Products are not returned within a period of fourteen (14) days from the date of effective receipt of the order, the order shall be deemed final and no reimbursement shall be made, with the exception of the cases provided for in these GCS.We undertake to reimburse You the sums paid, excluding delivery costs, according to the method of payment You have used, within a maximum period of fourteen (14) days. For any further information on the scope, content and instructions for exercising your right of withdrawal, We invite You to contact our customer service department using the contact details given in article 11 hereof.


We are extremely attentive to the protection of Your personal data and, in this respect, invite You to read our Personal Data Protection Charter.

In accordance with law no. 2018-493 of 20 June 2018, promulgated on 21 June 2018, which amended the former law of 6 January 1978 relating to data protection, You have the right to access and rectify any information concerning You, which You may exercise by contacting our customer service department using the contact details given in
in article 11 of these terms and conditions.

You may delete your account at any time: this action will result in the deletion of all data concerning you, with the exception of data that must be kept in order to comply with a legal obligation, in particular your invoices.

You may also, for legitimate reasons, object to the processing of data concerning You. In this case, We will not be able to process your order. In this case, We will not be able to process your order.

The Site uses cookies. Cookies are computer files stored on the hard disk of the Buyer's computer. For more information on the use of cookies by the Seller on this Site, please read the information available here.


La Bouche Rouge is a registered trademark and this trademark, like the content of the Site, is our exclusive property.

The Site and each of its components (such as brands, images, texts, videos, etc.) are protected under intellectual property law. Any use, reproduction or representation of the Site (in whole or in part), on any medium whatsoever, for any other purpose, in particular for commercial purposes, is prohibited.


The products we offer comply with current French legislation. Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, in particular with regard to technical performance, response times, connection times, queries or transfers of information, risks of interruption, risks of contamination by viruses circulating on the network and, in general, all the risks associated with the use of the Internet network. We cannot, under any circumstances, be held responsible for any direct or indirect damage resulting from your connection to the Internet, as your connection to the Site and the security measures you implement on your computer equipment are your sole and entire responsibility.


Applicable law
This contract is subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Mediation of consumer disputes.
In the event of a dispute arising in connection with these GTC, their interpretation and their consequences or with the acts supplementing or modifying them, the Customer shall contact La Bouche Rouge in order to attempt to reach an amicable solution. Any complaint to La Bouche Rouge must be made in writing.

Failing an amicable settlement, the Customer may choose :

  • to have recourse to an amicable mediation solution within a maximum period of one (1) year from the date of the written complaint made by the Customer to La bouche rouge by having recourse :
  • La bouche rouge's mediator, accessible by going here, or by post addressed to Médiation de la consommation AME Conso 197 Boulevard Saint-Germain, 75007 Paris., by completing the form made available to you on the site, accompanied by the documents supporting your request.
    The AME Consumer Ombudsman will acknowledge receipt of your complaint and the appointed member of the Ombudsman will have a period of three weeks in which to rule firstly on the admissibility of your request. He or she will have three months to complete his or her mission, unless this period is extended in the case of complex cases; the Online Dispute Resolution Platform. In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform to facilitate the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/, it being specified that the proposed mediation process shall not be a prerequisite for the Customer to refer the matter to the competent courts.
    Force majeure

    Neither Party shall be liable for the total or partial non-performance of its obligations under these GCS if such non-performance is caused by an event constituting force majeure.

    Events meeting the criteria laid down by the case law of the Cour de Cassation (French Supreme Court) and by legislation are considered to be cases of force majeure.

    The Party invoking an event constituting force majeure must notify the other Party within five (5) working days of the occurrence of said event. The Parties agree that they must consult each other as soon as possible in order to determine together how the order will be carried out for the duration of the force majeure event. After a period of one (1) month of interruption due to force majeure, the Vendor may not honour the order, and will be responsible for reimbursing the Buyer where appropriate.

    Partial invalidity

    The nullity of a contractual clause does not entail the nullity of the GCS. If one or more stipulations of these GCS are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations retain all their force and scope.


Article L. 217-4 of the French Consumer Code
The seller is obliged to deliver goods that conform to the contract and is liable for any lack of conformity at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was his responsibility under the contract or was carried out under his responsibility.
Article L. 217-5 of the French Consumer CodeGoods conform to the contract : - if it is fit for the purpose normally expected of similar goods and, where applicable : - if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;- if it has the qualities that a buyer may legitimately expect given the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;- Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L217-12 of the French Consumer CodeA claim arising from a lack of conformity is subject to a limitation period of two years from the date of delivery of the goods.

Article L. 217-16
Code de la consommation When the buyer asks the seller, during the period of the commercial guarantee granted to him at the time of the purchase or repair of a movable good, for a repair covered by the guarantee, any period of immobilisation of at least seven days shall be added to the duration of the guarantee that remained to run. This period runs from the date of the buyer's request to repair the item or from the date on which the item is made available for repair, if the item is made available after the request for repair.
Article 1641 Civil CodeThe seller is liable for hidden defects in the item sold which render it unfit for the purpose for which it was intended, or which impair that purpose to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them.Article 1648 paragraph 1 Civil CodeThe action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.


Please complete and return this form only if you wish to withdraw from your order placed on www.laboucherougeparis.com(products sold and dispatched by LA BOUCHE ROUGE) - except for exclusions or limits to the exercise of the right of withdrawal in accordance with the General Terms and Conditions of Sale.
To the attention of LA BOUCHE ROUGE Orléans Logistique for La Bouche Rouge, 7 route de Boigny, 45800 Saint-Jean-De-Braye, France
I hereby notify you of my withdrawal from the contract for the sale of the goods below:
Ordered on .......................
Received on ........................
Order number ........................
Name(s) of customer(s) ........................
Address(es) of customer(s) ........................
Signature(s) of customer(s) (only in the case of notification of this form on paper) ........................
Date ........................

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